For Trained Volunteers & First Responders
Step 1: Assess the Situation Safely
Do not touch the animal unless absolutely necessary. Observe from a distance. Look for:
- Visible injury (bleeding, limping, broken wing)
- Odd behavior (circling, staggering, not fleeing)
Obvious orphan (young animal alone > 1–2 hours, parent deceased)
Keep pets and people away.
Step 2: Contact Your Team Lead or the A.E.R.O. Hotline
Call or text the Wildlife Hotline or group chat with:
- Species (or best guess)
Exact location (GPS preferred)
Condition of the animal- photos are best!
- Your name and availability to assist
Step 3: Containment (If Safe & Necessary)
Wear gloves.
Use a towel or blanket to gently cover and scoop the animal into a:
- Cardboard box with small air holes OR
- Plastic bin with lid (vented)
Place a towel inside for traction and comfort.
Keep container dark, quiet, and warm (if appropriate).
Do not give food or water unless instructed. Wildlife can aspirate or worsen if fed improperly.
Step 4: Transport or Transfer
Keep the animal in a quiet, stable environment—avoid loud music, A/C blowing directly, or peeking.
Drive carefully to the designated rehabber or intake point.
Transfer only to a licensed rehabber or A.E.R.O. intake volunteer.
Step 5: Documentation
Fill out the intake form digitally or via printed copy:
- Date/time of rescue
- Location found
- Observations
- Finder contact info (if not you)
Submit to the wildlife team or upload via the Volunteer Portal.
Step 6: Aftercare & Follow-Up
Disinfect any surfaces or gear used with animal-safe cleaner.
Notify your team lead of any issues or unusual signs (fleas, ticks, possible zoonotic risk).
Take a moment to breathe — your work makes a difference.