A.E.R.O’s Volunteer Handbook 2025

Introduction

Welcome to A.E.R.O

Mission, Vision and Values

Why Wildlife Rescue Matters

About Our Organization

History and Growth

Key Partnerships and Collaborations

Getting Started

Volunteer Roles and Expectations

Role Descriptions (Rescue, Rehabilitation, Release, Education, Support)

Code of Conduct

Training and Development

Orientation Overview

Available Curriculums

Ongoing Education Opportunities

Safety Protocols and Procedures

Personal Safety

Animal Handling Guidelines

Zoonotic Disease Awareness

Wildlife Care Basics

Rescue Protocols

Responding to Calls

Follow up Documentation

A.E.R.O. Intake Line Training Manual

Rehabilitation Processes

Intake Procedures

PDF version of our intake form

Operational Guidelines

Fieldwork Procedures

Using Equipment Correctly

Interaction with the Public

Facility Procedures

Cleanliness and Sanitation

Record-Keeping Practices

Communication and Reporting

Contact Protocols

Social Media and Public Interaction Policies

Programs and Initiatives

Fox Mange Program